What We Collect and Why
When you open an account with us, we collect the information needed to run it: your name, contact details, and the payment method you use — whether that is bKash, Nagad, or Rocket. Transaction records are kept to process deposits and withdrawals accurately and to meet
-
1
the financial record-keeping obligations that apply in your region. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to understand how the lobby is being used. If you contact our support team, that
-
2
conversation is stored so we can follow up properly. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. Retention periods vary by data type:
-
3
account records are held for as long as your account is active and for a period after closure as required by applicable rules in your region. You can request a copy of your data or ask us to delete it — see the contact section below.
-
4
Availability of this service and the rights that apply to you depend on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.